Shipping & Delivery
1. How do I send a package with Alldeliveries (ALD)?
You can send a package by booking directly through our website, contacting our support team, or requesting pickup from your location.
2. Does Alldeliveries offer same-day delivery?
Yes. Same-day delivery is available for selected locations within Lagos and nearby areas, depending on rider availability and booking time.
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3. How long does delivery take?
Delivery timelines depend on the destination:
1. Within Lagos: Same day or within 24 hours
2. Interstate Deliveries: 1–3 business days
3. International Shipping: Delivery timelines vary by country
4. Can I track my shipment?
Yes. Every shipment comes with a tracking number that allows you to monitor your package status in real time.
5. Do you deliver outside Lagos?
Yes. ALD delivers across Nigeria and also supports international shipping to selected countries.
6. What items can I ship?
You can ship documents, parcels, fashion items, gadgets, business products, and many other approved items. However, prohibited and restricted items are not accepted.
7. What happens if my package gets damaged or lost?
In rare cases where a shipment is damaged or lost, our support team will investigate immediately and provide the appropriate resolution based on our shipping policy.
8. Does Alldeliveries provide doorstep pickup?
Yes. We can pick up your package directly from your home, office, or store location.
9. What delivery vehicles are available?
Depending on the package size, we offer:
1. Bikes
2. Cars
3. Vans
4. Trucks
10. Can I schedule a delivery for a later time?
Yes. You can book and schedule deliveries ahead of time based on your preferred pickup date and time.
Payment & Pricing
11. How do I pay for delivery?
Payments can be made through bank transfer, card payment, wallet payment, or other approved payment methods available on our platform.
12. Are delivery prices fixed?
No. Delivery costs depend on factors such as distance, package size, weight, urgency, and delivery location.
13. Are there extra charges for express delivery?
Yes. Express or urgent deliveries may attract additional charges depending on the delivery timeframe.
14. Can businesses use Alldeliveries for bulk deliveries?
Absolutely. We provide logistics solutions for SMEs, online vendors, social sellers, and corporate businesses.
15. Do you offer discounted rates for businesses?
Yes. Frequent shippers and business owners may qualify for discounted or custom shipping rates.
Pickup & Support
16. What time does pickup operate?
Pickup requests are processed daily during our operating hours. Availability may vary based on location and rider availability.
17. Can I cancel my delivery request?
Yes. Orders can be cancelled before pickup is completed. Refund eligibility depends on the stage of the shipment.
18. What should I do if the rider delays?
Please contact our support team immediately for assistance and live shipment updates.
19. How do I contact Alldeliveries customer support?
You can reach our support team through:
1. Phone call
2. WhatsApp
3. Email
4. Website live chat
20. Does Alldeliveries operate on weekends and public holidays?
Yes. Selected delivery operations may still run during weekends and public holidays, depending on location and service availability.
Business & E-commerce
21. Can online vendors use Alldeliveries?
Yes. ALD is designed to support online vendors, Instagram businesses, SMEs, and e-commerce brands with fast and reliable delivery solutions.
22. Do you handle bulk or corporate deliveries?
Yes. We provide bulk logistics support, scheduled pickups, and dedicated delivery services for businesses.
23. Can I use Alldeliveries for interstate business deliveries?
Absolutely. We handle secure interstate deliveries for businesses across Nigeria.
24. Do you offer payment on delivery services?
Payment on Delivery (POD/COD) services may be available for approved merchants and business accounts.
25. Why should I choose Alldeliveries (ALD)?
ALD combines speed, reliability, affordability, and customer-focused logistics solutions to help individuals and businesses deliver with confidence.